1. Revoke Meta access
Open Business Integrations in your Facebook or Meta account, locate the TruAds app, and remove its access. This revokes future access granted by Meta to TruAds.
2. Disconnect TruAds
Ask your agency administrator to remove or disable the relevant Meta connection so it cannot be used for new synchronization or authorization operations.
3. Submit a deletion request
Create the request through the agency support channel in your authenticated TruAds workspace. We verify identity and client scope before applying the request to the correct tenant. Identify the relevant agency and client without sending sensitive identity data.
What is deleted and what may be retained?
Connection configuration, synchronized Meta asset records, and related operational data that is no longer needed for the service are deleted or de-identified within the verified scope.
Limited audit records needed for security, fraud prevention, approval history, legal obligations, or dispute resolution may remain access-restricted for the required retention period.
Completion notice
When review is complete, the result is reported through the verified agency channel. Timing depends on scope, verification needs, and applicable retention obligations.